CRUNCH ADVISOR
Job Description:
This a challenging position and is central to the success of Crunch, as you will be responsible for bringing on board the perfect customers who can be retained, whilst reaching and often exceeding the ambitious monthly sales targets set by the business.
Finding new target markets by various means to get the Crunch service known is vital and you will be required to attend networking functions in order to spread the word and develop business in new communities.
Providing a professional service and exceptional customer support is at the core of what we do and you will work alongside our account managers to ensure this is achieved.
This role will report into the Managing Director, Darren Fell and, given the rapid growth of Crunch, has career progression for the most hungry and successful person.
Key activities:
- Dealing with day-to-day sales enquiries (incoming & outbound).
- Planning and undertaking a daily work schedule to incorporate, outbound & inbound sales calls, and setting up strategic partnership/affiliate agreements
- Research new target markets for the company in order to build the customer base along with the Marketing Manager and relevant Directors.
- Monitoring, tracking and reporting on the effectiveness of business development plans and lead quality to the Marketing Manager and other Directors.
- Working with other team members involved in the delivery to ensure high quality account management and customer service through use of the company CRM.
The Candidate:
- 2 to 3 years experience in a consumer software sales role
- Results driven professional (must be able to provide proof of results achieved)
- Excellent communication skills
- Natural networker, inquisitive and passionate
- Ability to work in a dynamic startup and entrepreneurial environment
- Knowledge and ability to use web based CRM systems; Salesforce
Salary:
Competitive + Commission
To Apply:
Send an email including your CV and covering letter to darren@crunch.co.uk
CRUNCH ACCOUNT MANAGER
Job Description:
You will be responsible for signing up new customers to the Crunch service. This involves gathering data and performing any administrative task required to complete the enabling of their Crunch account.
Thereafter you will provide ongoing day–to-day account management, which will include undertaking associated administrative tasks and maintaining customer records on our internal CRM, and document management systems.
You will also become part of the front line customer support service, providing system and account related assistance over the phone, or by email.
Key Activities:
- Signing up new Crunch customers.
- Following internal processes to perform activities such as Anti Money Laundering checks, Ltd company formation, VAT registration etc.
- Managing any tasks or actions associated with an account.
- Maintaining customer records in the Crunch CRM & document management system.
- Answering & acting upon customer support queries.
The Candidate:
- At least 1 years experience working in an office environment
- Excellent communication skills – oral & written
- Organised & used to working in a busy environment
- Pro active & happy to take on responsibility
- Good attention to detail
- Knowledge & ability to use web based CRM systems such as; Salesforce
Salary:
Competitive
To Apply:
Send an email including your CV and covering letter to darren@crunch.co.uk
