FAQs

How easy is it to switch to Crunch?

There are a number of ways we can migrate new users over from another accountant or software provider. If you have just completed a previous financial period it may be as simple as inputting your opening balances, which can be done in seconds.

Once you join Crunch your team will help with the switching process, including contacting your old accountant and arranging for the transfer of records, and notifying HMRC and Companies House of the change.

A setup fee may apply depending on the time of year you switch. Please contact us for individual details.

Do you offer a separate payroll service?

A Crunch subscription includes standard monthly payroll for two company directors. If your company has more than two directors or employees, Crunch payroll is available for £9.50+VAT per month on top of your regular subscription fee. We are able to offer payroll service for companies of up to ten people, comprising any director / employee split (for example, 4 directors and 6 employees, or 1 director and 9 employees).

Crunch payroll is fully RTI compliant, takes care of tax and National Insurance contributions, and is easily managed from within our software.

What kind of support will I get with my accounting?

Your team are there to help you run your business. We know there are many aspects of bookkeeping and finance which are confusing for first-timers (and second-timers, some even for third-timers!), so our accountants and account managers are trained to help with just about anything you care to throw at them.

Your account manager will send you reminders to help you stay on top of your books in preparation for key dates in your financial year, making sure you avoid any fines and stay on the right side of HMRC.

If you have a specific accounting or tax query, you can speak to our accountants for as long as you like, and we offer a series of webinars for new and existing clients to help them get the most out of Crunch.

We also have a hand-picked selection of service partners offering complementary products. If you’re in need of some professional insurance, financial advice, a pension review, debt collection or business banking your account manager can point you in the right direction.

How quickly can I be up and running?

To activate your Crunch account you need an active limited company, a business bank account, and your historical accounting data from your previous accountant (if applicable). If you have these, your account can be set up in a few minutes.

If not, your team will help you get set up. Your account managers can form your limited company, send you information on opening a business bank account, and transfer your accounting data over from your old accountant.

How much advice is included in my monthly fee?

As much as you need! Your account manager and accountant are available at any time during office hours via email or telephone (no appointment necessary) to answer any questions you might have. We’ll never impose limits on how much support Crunch clients receive.

What level of accounting expertise does Crunch have?

As with all accountancy firms, the experience and qualifications of our accountants vary. Our accounting staff range from chartered accountants all the way through to apprentices. All our accountants undertake a programme of ongoing training to keep them bang up-to-date with accounting and tax legislation. You can read more about how we train our accountants here.

Our accountants have a range of qualifications from the Association of Accounting Technicians (AAT), Association of Chartered Certified Accountants (ACCA) and the Institute of Chartered Accountants in England and Wales (ICAEW). We are also PCG accredited (which recognises our particular expertise in dealing with tax issues for the self-employed), and an AAT Accredited Employer.

Our team of accountants is overseen by our Chief Accountant Steve Crouch. Steve has worked as a tax specialist at a top ten accountancy firm, for HMRC itself, and successfully established his own independent firm in 1991.

I hate bookkeeping! Is your software difficult to use?

If you’ve used desktop bookkeeping software before you will find Crunch a walk in the park. We’ve removed all the complicated stuff and only left in things you’ll actually use. You can also attend a “Getting started” webinar when you sign up, which will talk you through the basics of raising an invoice, recording an expense and performing bank reconciliation.

Our software also contains a comprehensive help centre with hundreds of how-tos and simple guides.

Does Crunch have a minimum term or contract?

No! We have never had the need to operate any kind of tie-in. You are free to leave our services at any time, and we will not charge any exit fees or administrative costs.

If you have paid up to the end of a certain financial period, we will still complete and file any HMRC or Companies House submissions for that period (even if the deadline occurs after you leave Crunch).

Can I sign up online?

To become a Crunch client we must legally perform various security checks, which cannot be done online. An advisor will contact you to start this process, and once we have brought you on board, your account manager will help you get acquainted with your account and the Crunch service.

What are my responsibilities?

In order to generate VAT returns, corporation tax and year end documents our software needs up-to-date information, so it is vital that you keep your Crunch records up-to-date. You can verify your entries using our bank reconciliation system before every tax filing. We recommend performing bank reconciliation once a month.

Without up-to-date information on your company finances, our software cannot generate VAT returns, corporation tax and year end documents. Depending on your company activity, updating your Crunch account can take as little as a few minutes per week, and we offer exclusive mobile apps to help streamline the process.

Do you offer a personal tax service (Self Assessment)?

The Crunch software will help with all business-related accountancy, but we also offer an optional personal tax service for an additional cost. Prices start at £75, and the service is only available to Crunch clients.

Once registered you will receive more information on our personal tax service.

What is an authorised agent?

This means you authorise Crunch to act on your behalf. We can deal with HMRC and Companies House for you, and file paperwork from your company.

What is a registered office?

A registered office service means Crunch will deal with business post on your behalf. All letters from Companies House and HMRC will arrive at our offices where they will be scanned, securely stored in your account and shredded. If action is required from you, your account manager will notify you and explain the situation.

Anything we do not need to deal with will be forwarded to your normal address.

In many cases business post must be dealt with by us (acting as your accountant), so a registered office service saves both us and our clients time, as well as keeping your doormat free from manila envelopes.

Do you offer additional professional services (insurance, financial advice etc.)?

We have a group of hand-picked partners who provide complementary services alongside the core Crunch accounting package. These include IR35 support, professional insurances, pension & retirement planning, credit control & debt collection, and many more.

Registered clients can take advantage of these services by contacting their account manager.

Can you help with VAT registration?

Yes! In cases where your turnover exceeds the VAT registration threshold (see the current threshold here) you are legally required to register for VAT. In some cases it can be beneficial to register for VAT before your turnover reaches the threshold.

Our accountants will advise you as to when you should register, and in both cases your team will handle the registration on your behalf for no extra charge.

Can I use Crunch on my tablet/mobile phone?

Crunch’s software works beautifully on tablets (iPads, Android), and we offer exclusive iPhone and Android apps to help you record expenses on the move. These apps are free for Crunch clients.

What if your servers go down?

Our software features almost ridiculous levels of backup and redundancy. All data is mirrored to multiple servers, meaning if one should fail our software will not crash or lose any data.

We also operate a second level of backup, which snapshots all our user data every five minutes and replicates it across multiple locations and servers.

We’ve never lost any user data, and we’re proactive in making sure we never do.

How secure is Crunch’s online accounting software?

Our software is built using Enterprise Java, supports 128-bit (RC4-SHA) SSL encryption and has a similar infrastructure to that of large banks. Simply put, it’s about as secure as it can be.