Your data, privacy and cookies

We know that you are concerned with how your personal and financial information is dealt with. This privacy statement sets out our current policies and demonstrates our commitment to your privacy.

By visiting our website and using our services you are accepting our policies and practices.

We may change the content or services found on our website at any time without notice, and consequently our privacy policy may change at any time in the future. You agree to revisit this page regularly and your continued access to, or use of, our website and Crunch account will mean that you agree to the changes.

We confirm that we will comply with the provisions of the Data Protection Act 1998 when processing personal data about you and your company.

If you have any questions or concerns regarding this statement, please contact us.

Personal Information We Collect From You & How We Use It

When completing a form on our website, when signing up for a Crunch account, or at times during the course of your subscription with Crunch we ask you to provide information about your Ltd company, or the Ltd company you intend to form, along with any previous trading information. We may also request other personal details such as your marital status, date of birth, National Insurance No. etc.

Information is collected via online forms/surveys, email, over the phone, or by post.

Any data entered via online forms/surveys, or directly into your Crunch account is protected with SSL Encryption Certificates (secure socket layer technology) issued by leading certificate authorities Verisign. This ensures all data transferred between users and our systems is encrypted. When sending emails we use TLS (Transport Layer Security) to prevent eavesdropping and tampering.
However, the Internet is not in itself a secure environment. Users should only enter, or import data within a secure environment. This means that your browser must support the encryption security used in connection with our service.

The information you provide allows us to:

By providing your personal data, you agree to the transfer, storing and, or processing of it. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Where we have given you (or where you have chosen) a password, which enables you to access certain parts of the Crunch service, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Where We Store Your Personal Data

All your data is held either within the Crunch system, our CRM system, or on secure servers.

If you sign up to the Snap Service your data may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff, operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

We maintain strict security standards and procedures with a view to preventing unauthorised access to your data by anyone, including our staff. We use leading technologies such as (but not limited to) data encryption, firewalls, server authentication, user profiles and passwords to protect the security of your data.

Data Within Your Crunch Account

The Crunch Account Holder is ultimately responsible for administering and safeguarding any passwords or memorable words created to control access to its Crunch account. You should be careful to log out of your account after you have finished any given session, especially if you are on a public computer.

Crunch Accountants do not have editing access to your Crunch account without the Account Holder’s authentication and permission, save that our accountants will access your account to make necessary adjustments. This access would be sought in exceptional circumstances and would not involve you having to reveal any of your login details. Crunch accountants do have access to make adjustments in the back end ledgers of your account.

Read only access to your Crunch account is available to specific staff members but is strictly controlled by passwords and IP address restrictions. The use of this access is for assisting with the system, and offering support when necessary.

Bank Account & Transaction Information

You will be required to enter information about your bank account(s) such as the sort-code and account number in order to use Crunch.

Disclosure Of Your Information

In order to carry out the services of this engagement and for related purposes such as updating and enhancing our client records, analysis for management purposes and statutory returns, legal and regulatory compliance and crime prevention we may obtain, process, use and disclose personal data about you.

We also have a duty under section 330 of the Proceeds of Crime Act 2002 to report to the Serious Organised Crime Agency (SOCA) if we know, or have reasonable cause to suspect, that you or anyone connected with your business are or have been involved in money laundering. Failure on our part to make a report where we have knowledge, or reasonable grounds for suspicion, would constitute a criminal offence.

We also reserve the right to cooperate with law enforcement officials in the investigation of alleged unlawful activities of our website users or relating to our website users. We will have no legal liability for such disclosures of your information.

We may share the information we hold about you with any person, business or other organisation (and their advisers) who might take over our rights or responsibilities under our agreement with you to allow them to prepare for taking these over (after that, we may also allow that person or business to use and share your information on the same basis as us).

Third Parties

Crunch works with third parties to research certain usage and activities on our website on our behalf. No personal information about you is shared, however in the course of conducting this research these third parties may place a unique ‘cookie’ on your browser.

Your Crunch account may contain links enabling the electronic transfer of data with third-party applications. Crunch takes no responsibility for the privacy practices or content of these applications.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Crunch has a number of partners who provide complementary services. If you express interest in a third party service by completing a form on our website, or by enabling usage of a third party service in the Crunch Connect section of your Crunch account, your information will be passed to the relevant service provider. When in conversation with a Crunch team member, if you specifically express interest in a third party service and give your consent, we will also pass your contact information to the relevant service provider. These third parties may then send communications to you and provide information on offers and services that may be of interest to you. If at any time you wish to opt out of further communications, please follow the instructions in their marketing communications, or consult their privacy policies for further information about unsubscribing. These third parties will have their own privacy policies and we do not accept any responsibility or liability for these policies. Please check these policies carefully prior to activating a service.

Crunch will never pass your personal information to a third party without your explicit and specific expression of interest in their services.

Telephone Call Monitoring and Recording

Sometimes outgoing and incoming telephone calls from and to our advisory or support teams are recorded for training and monitoring purposes. This process helps us to maintain high standards of service, and resolve any issues.

Cookies

Our public website and internet accounting services, along with most other major websites, use cookies. Cookies are pieces of information that a website transfers to the cookie file on your computer’s hard disk. Cookies enable users to navigate around the website and (where appropriate) enable us to tailor the content to fit the needs of visitors who have accessed the site.

By visiting the Crunch website, logging into or using our internet accounting services you agree that you are happy for us to set cookies. If you are not happy you should either not use our websites, or can disable the cookies.

We use two types of cookie on our website.

Session cookies, which are temporary cookies that remain in the cookie file of your computer until you close your browser at which point they are deleted.

Persistent, or stored cookies that remain permanently in the cookie file of your computer.
Cookies cannot look into your computer and obtain information about you or your family or read any material kept on your hard drive and, unless you have logged into your Crunch account, cookies cannot be used to identify who you are.

Cookies cannot be used by anyone else who has access to the computer to find out anything about you, other than the fact that someone using the computer has visited a certain website. Cookies do not in any way compromise the security of your Crunch account.

Cookies will not be used to contact you for marketing purposes other than by means of advertisements offered within our Internet accounting services.

The web browsers of most computers are initially set up to accept cookies. If you prefer, you can set your web browser to disable cookies or to inform you when a website is attempting to add a cookie. You can also delete cookies that have previously been added to your computer’s cookie file.

You can set your browser to disable persistent cookies and/or session cookies but if you disable session cookies, although you will be able to view our public unsecured website, you will not be able to log onto Internet accounting.

For more information about cookies (including how to set browsers to reject cookies) please visit the website set up by the Interactive Advertising Bureau (Europe) at www.allaboutcookies.org.

Cookies are used for a number of reasons on the Crunch website, and with our internet accounting services.
First party cookies are created by Crunch whilst third party cookies are created by affiliates or tracking services.

GoogleAnalytics – a third party tracking service to collect information about how our website is used. We use information to report on usage and volume statistics. We have no access to or control over these cookies.

Information about Google Analytics™’ can be found at http://www.google.com/intl/en/analytics/privacyoverview.html.

Google Adwords – a third party advertising system that lets us tell when a user on our site has arrived by clicking on a paid advert. Cookies originating from Adwords also give us power to serve ads on the Google network specifically to people who have already visited our site and not signed up.

You can also opt-out of a number of targeted advertising cookies by visiting these opt-out pages: National Advertising Initiative and Google. This opt-out won’t stop advertising companies from showing you banner ads, but it will prevent them from personalising their banner ads to you specifically.
Live Agent – a third party system used to provide the live chat facility on our website.

Visual Website Optimizer – From time to time we like to run tests on our site with a view to improving the user experience. VWO is a suite of testing tools that track a user’s activity in a very particular way for the purpose of a test. This may be checking how far a group of users scroll down a page, splitting users into groups to view similar but different pages and so on.

Zendesk – a third party customer support platform, which uses cookies to make it easier for you to navigate our Help section.

Social Links

On our website we use links ‘social sites’ – Twitter, Facebook, Google+, LinkedIn and others.

When you click on these links these sites are likely to be collecting information about what you are doing all around the internet by setting one or more of their own cookies.

In some cases these sites will be registering the fact that you are visiting Crunch and the specific pages you are on, even if you don’t click on the link if you are logged into their services, like Google and Facebook.

Crunch is not responsible for the data generated by or processed by such third parties. Therefore, you should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.

Your Rights

You may always opt not to disclose certain personal information, but that may mean we will be hindered in our ability to provide a service, or may mean you will not be able to access certain services, or parts of the Crunch system.

After you have signed up for a Crunch account and during your subscription you will receive service related emails from us, which are necessary to enable us to provide the service. You will always have the ability to opt out of receiving non-service related messages.

You have the right to ask us not to process your personal data for marketing purposes.

You can also ask to opt out of having personal identifiable information used for certain purposes, including promotional communications, newsletters etc.

You can exercise your right to prevent such processing by following the opt out instructions which will be clear and obvious on the forms, or emails we use to collect your data. You can also exercise the right at any time by contacting us at info@crunch.co.uk

You can find detailed information about your rights under UK Data Protection legislation on the UK Information Commissioner’s website at www.ico.gov.uk.

Cancellation of Service

If you cancel your subscription, we maintain your data on our system for accounting purposes, and provide you with an export of your data.

Please read our Terms of Service

Use of the Crunch service is subject to the Crunch Terms of Service and this Privacy Policy should be read in conjunction with this. In the event of a conflict or disagreement between this Privacy Policy and the Terms of Service, the Terms of Service will prevail.

If you have a complaint about the Crunch privacy policy please send it to info@crunch.co.uk.

Just a few of our savvy clients

Just had a lovely, useful, friendly & above all reassuring call with Charley @TeamCrunch – fantastic customer service as always!

Andrew Smith – Spilt Milk Studios Ltd

Brilliant, thanks Kevin. Helpful as always!

Nic Pillinger – Lean Software Factory

VAT Return submitted. Thanks for making things easy @TeamCrunch.

Faren Gambrill – Developer, Owned By Code Ltd

I love the service and I’ve told everyone how excellent you are. I even told my mum. She doesn’t have a business but I don’t have many friends

Matthew Mecham – Barnian Media Limited