A little while ago we dropped support for Internet Explorer 6 due to the developmental burden of making the Crunch system compatible with it. Many big names – including Google and Facebook – have officially dropped support for Microsoft’s ageing browser, and we were forced to follow suit as ensuring compatibility was taking development time away from our exciting new features.

Now that our swanky new UI has launched, we are updating our officially supported browsers. With this update we can support a wider array of browsers than ever before (now roughly 95.5% of all our visitors), but we cannot officially support them all – just in the last month our clients have used 187 different iterations of 20 different browsers.

While deciding which browsers to support, we have weighed up the extra development time required to support them versus the number of clients currently using each version, and made a decision. Although a small amount of clients will be inconvenienced by this decision, it is our belief that it will pay dividends in the long run as new features are deployed faster and less time is spent on technical support.

Officially supported desktop browsers

Google Chrome (all versions)

Safari 5 +

Firefox 3.6 +

Opera 11 +

Internet Explorer 7 & 8

Notes on Internet Explorer

You will notice a new note when you log in warning of a depreciated Crunch experience while using Internet Explorer – this is because IE 7 and 8 do not support some of the CSS niceties that make our new UI so beautiful. It will still work, but you won’t be getting the full experience.

Browser Warning

Additionally, IE9 does not yet support a software library that we use for some elements of the Crunch system. Unfortunately we have to wait until either the software library is updated to be compatible with IE9, or IE9 is updated to include support for the library. As such we cannot yet fully support IE9 but we are looking forward to fully supporting it, and all future version of Internet Explorer, in the very near future.

In the meantime IE9 users can activate “Compatibility View” (Microsoft’s mea culpa for releasing an incompatible browser) by pressing F12 to open the Developer Console. Once activated, Crunch should work just fine.

IE9 Compatibility Mode

We would recommend Internet Explorer users switch to one of our fully supported browsers. If you are unable to switch, download Google’s Chrome Frame for an improved Crunch experience.

Mobile Browsers

You will find Crunch now works beautifully on tablet browsers. We cannot offer support for the myriad mobile browsers offered on Android, however we are supporting Safari on the iPad, iPhone and iPod Touch, and the Android browser in versions 2.3 (Gingerbread) and above.

We are aware of some minor quirks on both platforms, and are working to get them fixed as soon as possible.

If you find a problem…

If you find an issue in any of our supported browsers, you can email a bug report to feedback@crunch.co.uk, along with the following information:

Your Operating System and Version

Windows: Right-click “My Computer” -> Properties

OS X: Apple Menu -> About This Mac

Android: Settings -> About Phone

iOS (iPad / iPhone / iPod Touch): Settings -> General -> About

Your Browser and Version

Chrome: Wrench Menu -> About Google Chrome

Firefox: Help -> About Mozilla Firefox

IE: Settings -> About Internet Explorer

Safari: Safari Menu -> About Safari

A screenshot of the problem

Windows: Alt + Print Screen to screenshot the current window and copy to clipboard

OS X: Command + Shift + 3 to screenshot the screen and save it to desktop

iOS: Press the Home and Power buttons simultaneously to take a screenshot and save to your Camera Roll

Android: Take a photo of the screen?

What you were trying to do when you encountered the problem

The sequence of events leading up to the issue – so our development team can attempt to replicate it.

If you have any questions about whether we support your browser or device, you can ping us on Twitter or email your Account Manager.