When we launched Project SOUFFLÉ, our fantastic UI redesign, we promised the new underpinnings would allow us to iterate and release new features even faster. We weren’t lying, and early next week we’ll be launching the first of these new features – well, three in fact.
The first new addition is an entirely new tab in Crunch (new tabs always get us excited) called “Your Crunch”. This new dashboard is essentially a hub for all your account and company information. It will provide you with glanceable details such as Company Number, date of incorporation and will also house your account settings, which are being relocated from their previous home in the top-right of the screen.
On this dashboard you can also meet the team who work on your accounts (if you didn’t spot them in our recent team photos) in the “Your Team” page. This includes your Account Manager, secondary Account Manager (to make sure you’re still looked after in case of sickness or holiday), your Accountants and the Advisor who first brought you on board.
We’re hoping this new page, along with our Skype integration and other upcoming features, will make your service feel even more personal and enjoyable.
The second new feature is a completely redesigned Support Centre, which will answer all your support questions, whether they be bookkeeping issues or simply how to use Crunch. We’re hoping to fill this area up with all kinds of fantastic advice from our Accountants, providing a Wikipedia-style knowledge base that you can refer to at any time.
You’ll find the Support Centre in the top-right corner of the Crunch system, where the Settings used to live.
The third and final addition is our new user feedback system, which will allow our users to suggest and vote on new features they would like to see implemented. Our development team will be on-hand to moderate and comment on suggestions. We know a lot of our clients are techie types, so this direct line to our development team should prove an invaluable way to suggest new functionality.
Unlike our previous disparate methods of collecting feedback, this system will allow us to centralise, streamline and democratise the procedure, making it a better experience for everybody involved.
We’re incredibly pleased with the way our (award-winning) customer service continues to evolve, and we’ve got plenty more planned for the not-too-distant future. If you can think of any other ways we can improve the way our team interact with our clients (or vice versa) don’t hesitate to send us an email or yell at us on Twitter.