The government-backed quality mark for reputable tradesmen, TrustMark, will be relaunched today by the Department of Business, Innovation and Skills (BIS).

The relaunch will focus on improving consumer protection by enforcing firmer, more specific standards and more thorough vetting of the tradespeople awarded the mark.

The Consumer Minister, Jenny Willott, is expected to announce the new core criteria and will urge the whole industry to meet new standards of customer service, good trading practices and technical competence.

Jenny Willott said:

“TrustMark gives consumers more confidence in their tradesman when spending their hard earned cash. Every trader who has signed up to the scheme has been independently assessed for their competence.

“We want to put rogue or unscrupulous tradesmen out of business. One of the best ways to do this is to pick out the best businesses, so people know where to turn first for their home improvements, maintenance and repairs.”

Existing scheme operators will have 12 months to adapt to the new core criteria, and those who apply after the relaunch will be assessed against these new standards from day one.

The core criteria will also be reviewed and updated every year from now on to maintain the drive for higher standards.

Liz Male, Chairman of TrustMark, said:

“The new core criteria also reflects that so much has changed since 2005 – including new laws and much higher expectations and understanding of ‘what good looks like’ by industry, consumers, Government and all stakeholders. We can now show that TrustMark is truly fit for purpose in a modern market.”

Photo by Andy Wright