HMRC workers from the Public and Commercial Services Union (PCS) are to take ‘good work’ action in order to stop job cuts and to bring attention to problems caused by low staff levels.
From the 4th August, indefinite action will begin wherein workers will follow all their procedures and guidance exactly. By doing so their targets will be incredibly difficult to reach as they use HMRC’s own bureaucracy against it.
The PCS explains why their plans will have heavy consequences. “In many cases the guidance can have up to 40 different screens to click through to resolve a fairly simple piece of work. The department relies on members’ good will to memorise these processes and vastly reduce the amount of time it takes to answer a call, work a piece of post or open an enquiry.”
The action was agreed upon by union ballot back in May. That also caused a three day strike which led to HMRC extending the deadline for renewing tax credits by a week. That started yesterday which means people wanting to claim have until 10pm Wednesday 6th to get everything sorted.
Lin Homer, the HMRC chief executive, said: “We are very disappointed by the timing of the decision by PCS to call a strike to coincide with the tax credits renewal deadline. It is a great shame that the union is asking HMRC staff to strike deliberately putting the livelihoods of hardworking families at risk to further an industrial dispute.
“We are giving people additional time to renew as we are determined to do everything we can to minimise the impact on tax credits claimants.”