Code

Client Manager

Location   

Brighton/Remote

Team    

Client Services

Contract type   

Permanent, full time

Salary   

£21,114 per annum + commission from upsell opportunities

About you

Are you a Customer Services professional with excellent communication skills, a knack for problem-solving and a keen eye for detail? We’d love to hear from you!

We’re looking for a Client Manager to join our growing team, to support our client base with providing the outstanding service that we pride ourselves in.

Your working life:

  • This role is open to applicants from anywhere in the UK. All we need is for you to be able to work from home in a comfortable, private and distraction free environment
  • You’ll be working Monday - Friday, 09:00 - 17:30 as part of a dedicated service team within the Client Services department
  • We need you to have a solid internet connection (a minimum of 10-12 Mbps upload speed)
  • We'll provide you with all the equipment you need to get set up before you start with us - so there's no need to supply your own
  • You’ll start with 3-4 weeks of virtual training with our fantastic Quality Coaches to ensure you have all the knowledge and tools you need to succeed!

About the role

What will you be doing day-to-day?

  • You’ll become an expert on our Crunch software; learning the ins and outs of what our clients need to do to manage their accounts effectively
  • Your system knowledge will allow you to provide excellent service to the clients assigned to your dedicated service team, using a blend of phone, video call and email to provide support, advice and encourage best practice; whilst ensuring our Service Level Agreements are maintained
  • This support will include onboarding, system walk-throughs and answering any general questions; along with maintaining client records and administrative duties
  • You’ll proactively spot patterns in the questions and requests from our clients, taking their feedback onboard; whilst boosting your own income by identifying opportunities where we can make their lives easier with additional Crunch products and services.
  • You’ll build relationships and work closely with other teams across wider company - managing client communication and being the internal voice of our clients
  • Understanding, prioritising and escalating our customers' feedback and feature requests to the internal Product Team - plus, being the first the first port of call for service recovery if any problems arise; escalating to your Senior Client Manager or Team Manager where required

About you! You will have:

  • The right to work in the UK
  • Excellent communication skills, in spoken and written English
  • Previous experience in a client-facing role (1 year +)
  • The ability to manage and prioritise multiple tasks effectively. 
  • A proficient level of computer literacy, along with feeling comfortable using multiple systems (all training will be provided!)

What you’ll get in return:

We’re very proud of our collaborative and inclusive working environment - you’ll be working as part of a fun and vibrant team, with a whole host of fantastic company benefits! These include:

  • A competitive starting salary of £21,114 + commission from upsell opportunities
  • 33 days holiday a year (including bank holidays), which increases with length of service - plus an extra half day holiday on your birthday!
  • Private Medical Insurance, Life Assurance, and a pension plan with employer contributions
  • Company funded social events
  • Lots of wellbeing events across the year; including in-house personal training sessions, yoga sessions and more!

Crunch is committed to equal opportunities in every aspect of our company and the community, embracing and promoting a diverse and inclusive environment for our team members, those who apply to work for us and our client base, without exception.

We believe that the key to our success is our people, we value the contributions and experiences of all who make up our community. Supported by our company policies and procedures, we will take every possible step to ensure that no person will suffer direct or indirect discrimination on the grounds of ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, age, neurodiversity or disability status

Schedule:

  • Monday to Friday

COVID-19 considerations:
Majority of our team work remotely but we're committed to a healthy and safe working environment at home. We have also implemented ongoing COVID-secure measures for those in the team who prefer to be office based some or all of the time.

Work remotely:

  • Yes

Like what you see? Please get in touch! You can apply by sending your CV and a cover letter telling us a bit more about yourself to careers@crunch.co.uk

By submitting your CV for a role at Crunch, you confirm that you can provide proof of eligibility to work in the UK, and that you have read and agree to the provisions of our Recruitment Privacy Policy.

Crunch is committed to equal opportunities in every aspect of our company and the community, embracing and promoting a diverse and inclusive environment for our team members, those who apply to work for us and our client base, without exception.

Send your CV and covering letter to careers@crunch.co.uk

Apply now

“I started as a Client Manager eleven years ago, and Crunch keep on offering me new opportunities. I’d never have thought I’d be where I am now!”

Image of Helena Mann

Helena Mann

Head of Transformation and Product