Senior Product Manager

About Crunch:

Crunch is a multi-award winning Software as a Service (SaaS) company born in the heart of Brighton with a brilliant team of 130, over 17,500 clients and 50,000 Crunch Chorus members. Together, we single-handedly pioneered a complete online accounting solution to empower self-employed contractors, freelancers and micro-businesses in the UK, helping them to grow their business and create the lives they want as part of a powerful community.

Now we no longer have a large office base as we embrace remote-first ways of working, the role offers you the opportunity to work remotely all the time, or a mixture of office and remote working if you would prefer, as we have some co-working office space in the Brighton & Hove area.

We have an exciting new permanent, full-time Senior Product Manager role in our Transformation & Product team.

About the role:

This hands-on role will work closely with our Strategic Product Consultant, Operations & Transformation Director and the rest of the Transformation & Product team to define our product direction and prioritise the Crunch product roadmap, aligning with the Crunch strategic objectives and customer requirements.

The role will help Crunch to enhance our impressive portfolio of scalable products and help us achieve our growth plans to deliver increased revenue. If you have a passion for product innovation, we would love to hear from you!

Role responsibilities:

• Be a leading voice in the discovery phase of new products, including business cases, scoping and writing User Stories, owning concepts through to launch and ongoing ownership.
• Own and facilitate the fine tuning of our existing product offerings, as they develop and evolve in a competitive marketplace.
• Have a keen understanding of our product’s market positioning and effectively champion its promotion to our target customer base.
• Collaborate effectively with cross-functional Agile Scrum Teams, including product specialists, analysts, developers, testers, designers, sales and marketing teams.
• Support the ongoing development and maintenance of the Crunch product roadmap.
• Build and maintain strong relationships with key stakeholders around the business, keeping them fully informed of progress on roadmap activity and upcoming product ideas.
• Develop a deep understanding of our customers, regularly engaging with them, conducting user interviews to gather their requirements and use their insights to inform our product decision making.
• Integrate usability studies, research and market analysis into product requirements to enhance customer satisfaction and grow the Crunch product.
• Define and analyse metrics that inform the success of products and Return on Investment (ROI), utilising data to inform decisions, drive continuous improvement and determine our strategic direction.
• Analyse market trends and competitor offerings to identify opportunities for new or enhanced product features through rigorous experimentation.
• Be a primary point of contact for product matters, represent the team in meetings internally and externally.
• Ensure team involvement in wider business incident management and resolution.
• Develop the product discipline including coaching and mentoring others in the team.
• Line management of existing and future team members as required.
• Embrace the usage of the Hibob system, which is being used by Crunch to complete regular 121 and quarterly review conversations, and for setting and tracking company and department Objectives and Key Results (OKRs).
• Promote an incremental ‘Agile’ development strategy where appropriate, ensuring that value is delivered quickly and efficiently.
• Be actively involved in external networking and events to raise Crunch’s profile in the Product community.
• Keep your finger on the pulse with advances in product management and share this knowledge with others at Crunch.
• Serve as a buddy for others in the Transformation & Product team as required to cover time off and keep the momentum going on all of our product deliverables.

About your skills and experience

Essential:

• Demonstrable experience working as a Senior level Product Manager or Product Owner for successful commercial products.
• Accustomed to working on multiple priorities as part of a cross functional product or project team, engaging effectively with both technical and non-technical stakeholders.
• Line management and/or coaching and mentoring experience.
• Strong analytical and problem solving abilities, with a keen eye for detail and a methodical approach to testing and validation.
• Comfortable with usage of Google Analytics reporting and other tools to make informed data driven decisions.
• Experience working with Scrum teams and ‘Agile’ project management methodologies, with a flexible approach to project management that accommodates rapid experimentation and learning.

Desirable:

• Degree or accredited qualification in a relevant discipline such as product management, in particular ‘Certified Scrum Product Owner’.

What you’ll get in return:

We’re very proud of our collaborative and inclusive working environment - you’ll be working as part of a fun and vibrant team, with a whole host of fantastic company benefits!

These include:

• A competitive basic salary depending on experience within the range of £50,000 to £60,000 per annum.
• Learning and development and product networking opportunities,
• Fully remote working in the UK, with no more than a quarterly meet up as required.
• 33 days holiday a year (including bank holidays) - plus an extra half day off on your birthday.
• Long service gift awards plus extra holidays for 5 and 10 years’ service.
• Workplace pension scheme with Scottish Widows after qualifying service period.
• Private Medical Insurance after qualifying service period.
• Life assurance (4 x salary) after qualifying service period.
• Employee Assistance Programme (EAP).
• Enhanced pay for parental & family leave.
• Store discounts with Crunch Perks.
• Company funded social events.

Other information

• This role is open to applicants with the right to live and work in the UK.
• Please note that we’re unable to offer sponsorship to overseas candidates.
• The usual working hours are Monday - Friday, 09:00 - 17:30.
• You need to be able to work from home in a comfortable, private environment, with a solid internet connection (a minimum of 10-12 Mbps upload speed).
• We'll provide you with all the IT equipment you need to get set up before you start with us - so there's no need to supply your own.
• You would agree to visit our offices in the Brighton & Hove area on or before your first day to collect your IT equipment and attend a ‘Welcome to Crunch’ induction. This applies if you live within a reasonable travelling distance.

If an applicant discloses any disability or learning difficulty, we will endeavour to provide reasonable accommodation to participate in the interview(s), which are usually carried out remotely on video calls. If you consider yourself to have a disability or learning difficulty and would like to discuss additional support available, please let us know.

Crunch is committed to equal opportunities in every aspect of our company and the community, embracing and promoting a diverse and inclusive environment for our team members, those who apply to work for us and our client base, without exception.

We believe that the key to our success is our people, we value the contributions and experiences of all who make up our community. Supported by our company policies and procedures, we will take every possible step to ensure that no person will suffer direct or indirect discrimination on the grounds of ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, age, neurodiversity or disability status.

Crunch reserves the right to perform pre-employment checks using a designated third party partner on all successful applicants for roles at Crunch, (including but not limited to): Right to Work in the UK verification, DBS check, address check, employment references and UK credit checks. Candidates will be informed of the requirement for these by Crunch in advance of these being completed.

No recruitment companies or agencies please as we’re unable to accept unsolicited CVs for our vacancies.

Job Types: Full-time, Permanent

Salary: £50,000.00-£60,000.00 per year

Benefits:

• Additional leave
• Bereavement leave
• Casual dress
• Company events
• Company pension
• Enhanced maternity leave
• Enhanced paternity leave
• Private medical insurance
• Referral programme
• Sick pay
• Work from home

Schedule:

• Monday to Friday
• No weekends

Work authorisation:

• United Kingdom (required)

Work Location: Remote

Like what you see? Please get in touch! You can apply by sending your CV and a cover letter telling us a bit more about yourself to careers@crunch.co.uk

By submitting your CV for a role at Crunch, you confirm that you can provide proof of eligibility to work in the UK, and that you have read and agree to the provisions of our Recruitment Privacy Policy.

Crunch is committed to equal opportunities in every aspect of our company and the community, embracing and promoting a diverse and inclusive environment for our team members, those who apply to work for us and our client base, without exception.