Client Payroll Administrator
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Job details

About Crunch:

Crunch is a multi-award winning Software as a Service (SaaS) company born in the heart of Brighton with a brilliant team of 130, and over 40,000 users of our software. Together, we single-handedly pioneered a complete online accounting solution to empower self-employed contractors, freelancers and micro-businesses in the UK, helping them to grow their business and create the lives they want as part of a powerful community.

Now we no longer have a large office base as we embrace remote-first ways of working, the role offers you the opportunity to work remotely all the time, or a mixture of office and remote working if you would prefer this as we have some temporary office space in the Brighton & Hove area.

We have an exciting new permanent, full time Client Payroll Administrator in our Client Payroll team!

About the role:

Provide assistance to the Client Payroll Team in running and administering payroll for clients subscribed to Crunch payroll services.

Role responsibilities:

  • Complete end to end processing of monthly payroll for Crunch payroll clients and their employees, provide an excellent service within deadlines and adhere to HMRC/Government regulations.
  • Update and maintain payroll records in Xero, Moneysoft Payroll Manager system and the ‘back end’ of the Crunch system.
  • Set up clients for Pension Auto Enrolment on the Nest system, and all tasks relating to this including uploading data.
  • Assist with answering queries relating to our client’s payroll (current employees and leavers) via telephone and email in a timely manner and within the Crunch service level agreements.
  • Complete general Payroll administration tasks, including but not limited to processing starters, leavers and producing P45 and P60 forms.
  • Calculate holiday pay, sick pay, statutory payments and other payroll additions and deductions for our clients and their employees.
  • Ensure that all Full Payment Submission (FPS) and Employer Payment Summary (EPS) tasks as part of Real Time Information (RTI) submissions are completed and filed on time.
  • Ensure that Construction Industry Scheme (CIS) returns are completed and filed on time.
  • Proactively managing tasks, client queries and team phone calls; whilst supporting the team during holiday periods, particularly during busy periods at month end and tax year end.
  • Take part in regular data cleansing and correction, through limited auditing of client data to ensure accuracy of data, subscription charges and RTI information.
  • Maintain a sound understanding of the Xero, Moneysoft Payroll Manager and Crunch payroll systems, updating this knowledge as new features become available and engaging in system testing for new features as required.
  • Share ideas to support the continuous improvement of our client payroll services.
  • Keep up to date with changes to payroll legislation or updates, complete any required training in order to upskill and develop knowledge and skills.
  • Embrace the usage of the Hibob system, which is being used by Crunch to complete regular 121 and review conversations, and for setting and tracking company and department Objectives and Key Results (OKRs).

About your skills and experience:


  • Strong Customer service background with proven ability to deliver great service.
  • Payroll data processing experience. Working knowledge of using Xero and/or Moneysoft (Payroll Manager) or similar payroll systems.
  • Working knowledge of legal and statutory requirements and entitlements in relation to pay, benefits and expenses.
  • Experience of processing payments to contractors under the Government’s Construction Industry Scheme (CIS).
  • Awareness of the accountancy profession, in particular Payroll management and an interest in developing knowledge of all aspects of payroll administration.
  • Proficiency in the use of IT systems including Microsoft Office and previous experience of manual and automated payroll systems.


  • Support towards a CIPP qualification (specifically Payroll Technician Certificate) will be provided as part of the role development if not already in progress.
  • Working knowledge of Basic Tools and IR35 regulations.

What you’ll get in return:

We’re very proud of our collaborative and inclusive working environment - you’ll be working as part of a fun and vibrant team, with a whole host of fantastic company benefits!

These include:

  • A basic salary depending on experience of £24,000 to £26,286.
  • If required, fully supported CIPP study package including study days.
  • Professional CIPP registration and annual subscription fees are also funded.
  • Fully remote working in the UK, with no more than a quarterly meet up as required.
  • 33 days holiday a year (including bank holidays) - plus an extra half day off on your birthday.
  • Long service gift awards plus extra holidays for 5 and 10 years’ service.
  • Workplace pension scheme with Scottish Widows after qualifying service period.
  • Private Medical Insurance after qualifying service period.
  • Life assurance (4 x salary) after qualifying service period.
  • Employee Assistance Programme (EAP)
  • Enhanced pay for parental & family leave.
  • Shopping and insurance discounts with Crunch Perks via Boostworks.
  • Company funded social events.

Other information:

  • This role is open to applicants with the right to live and work in the UK.
  • Please note that we’re unable to offer sponsorship to overseas candidates.
  • The usual working hours are Monday - Friday, 09:00 - 17:30.
  • You need to be able to work from home in a comfortable, private environment, with a solid internet connection (a minimum of 10-12 Mbps upload speed).
  • We'll provide you with all the IT equipment you need to get set up before you start with us - so there's no need to supply your own.
  • You would agree to visit our offices in the Brighton & Hove area on or before your first day to collect your IT equipment and attend a ‘Welcome to Crunch’ induction. This applies if you live within a reasonable travelling distance.

If an applicant discloses any disability or learning difficulty, we will endeavour to provide reasonable accommodation to participate in the interview(s), which are usually carried out remotely on video calls. If you consider yourself to have a disability or learning difficulty and would like to discuss additional support available, please let us know.

Crunch is committed to equal opportunities in every aspect of our company and the community, embracing and promoting a diverse and inclusive environment for our team members, those who apply to work for us and our client base, without exception.

We believe that the key to our success is our people, we value the contributions and experiences of all who make up our community. Supported by our company policies and procedures, we will take every possible step to ensure that no person will suffer direct or indirect discrimination on the grounds of ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, age, neurodiversity or disability status.

Crunch reserves the right to perform pre-employment checks using a designated third party partner on all successful applicants for roles at Crunch, (including but not limited to): Right to Work in the UK verification, DBS check, address check, employment references and UK credit checks. Candidates will be informed of the requirement for these by Crunch in advance of these being completed.

No recruitment companies or agencies please as we’re unable to accept unsolicited CVs for our vacancies.

Job Types: Full-time, Permanent

Pay: £24,000.00-£26,286.00 per year


  • Additional leave
  • Bereavement leave
  • Casual dress
  • Company events
  • Company pension
  • Enhanced maternity leave
  • Enhanced paternity leave
  • Private medical insurance
  • Referral programme
  • Sick pay
  • Work from home


  • Monday to Friday
  • No weekends

Application question(s):

  • Do you have payroll processing experience for multiple payrolls?

Work authorisation:

  • United Kingdom (required)

Work Location: Remote

Like what you see? Please get in touch! You can apply by sending your CV and a cover letter telling us a bit more about yourself to

By submitting your CV for a role at Crunch, you confirm that you can provide proof of eligibility to work in the UK, and that you have read and agree to the provisions of our Recruitment Privacy Policy.

Crunch is committed to equal opportunities in every aspect of our company and the community, embracing and promoting a diverse and inclusive environment for our team members, those who apply to work for us and our client base, without exception.