Sales Team Manager

About Crunch:

Crunch is a multi-award winning Software as a Service (SaaS) company born in the heart of Brighton with a brilliant team of 130, and over 40,000 users of our software. Together, we single-handedly pioneered a complete online accounting solution to empower self-employed contractors, freelancers and micro-businesses in the UK, helping them to grow their business and create the lives they want as part of a powerful community.

We have an exciting Sales Team Manager role available in our fantastic Sales team!

About the role:

This role is responsible for managing the performance of the Sales team at Crunch to achieve expected business results, and requires passion and tenacity to succeed in a dynamic and target driven sales environment.

The role will be the ultimate Crunch brand ambassador, with an in-depth knowledge of new and existing Crunch products, services and packages, helping us to further enhance and increase our client base and maintain high levels of customer satisfaction.

The role includes regular involvement in active business development activities and attending business networking events to generate some of your own leads.

This role is an office based role in central Brighton, initially working 5 days per week in our lovely new office in Projects, the Lanes, and some occasional working from home, this may vary slightly if attending external events. There is some flexibility required with working hours changing due to attending early morning or evening networking events, as scheduled in advance.

Applicants should live within a reasonable commuting distance of Brighton & Hove. Please note there is no free parking at or near the Projects, the Lanes site.

Role responsibilities:

• Be a point of contact throughout the business, build and maintain strong relationships with key Crunch stakeholders at all levels, to enable our lead generation, sales and business development activities.
• Oversee the overall performance and day to day management of our blended inbound and outbound sales team - including but not limited to: lead allocation, target management, management of multiple internal systems and phone cover.
• Provide daily, weekly and monthly updates on sales performance including progress and achievement of master targets and tracking of individual sales pipelines for the Sales team.
• Ensure that our Salesforce Customer Relationship Management system is used by the Sales team to track potential sales and show visible follow up actions.
• Be a role model to support, motivate and nurture the development of individuals in the Sales team, through leadership, coaching and mentoring, and inspiring them to explore alternative selling methods such as social and event selling.
• Set individual and team objectives and targets, measure progress and embrace the optimisation of the Hibob system for setting and tracking company and department goals, conducting quarterly reviews and 121’s.
• Provide feedback on user journeys such as from prospective clients to help us continually improve our onboarding and ensure new clients have the best possible experience from the outset.
• Help to define and implement department, team and individual Objectives and Key Results (OKRs) with input from the Interim Operations & Finance Director and People Team, and record actions and outputs on Hibob.
• Drive performance through achievable but challenging incentives, actively increase conversion and retention rates and maximise cross and upsell opportunities; driving agreed KPI performance across the team.
• Be responsible for providing monthly sales commission, Refer a Friend payments and other incentive calculations to the People Team in a timely manner for payroll purposes.
• Represent and showcase Crunch at trade shows, industry events and networking events as part of the agreed event schedule and budget, to set the standard for proactively generating Advisor driven leads to boost the funnel and achieve agreed targets.
• Provide ideas for potential offers and fresh and innovative marketing campaigns by having a positive working relationship with our Marketing team and in particular, the Head of Marketing.
• Maintain dialogue with existing Crunch partners and share ideas about further partnership growth opportunities.
• Ensure that legal and regulatory requirements from a department and company perspective are considered and met at all times, such as adherence to ‘Crunch Essentials’ compliance, to minimise or mitigate any potential commercial or reputational risks to Crunch.
• A member of the Crunch Crisis Management Team, ensuring a swift and proactive disaster recovery response to any critical situations affecting business continuity or the potential/existing client experience.
• When office based, act as a Duty Manager in our Brighton co-working space office, be an active presence to signpost all team members to the help needed to work in the office in a comfortable and safe manner, and ensure a professional working environment. This also includes fire warden duties where training will be provided.
• Attend Leadership Team updates and the monthly ‘in person’ management meeting at Projects, the Lanes as a guest contributor as and when required.

About your skills and experience:

Essential:

• Demonstrable sales team management and leadership experience, including performance management and target achievement.
• Exceptional communication skills and commitment to customer service from proven experience.
• Intermediate to advanced level of proficiency in Microsoft Office and/or Google application packages.
• Knowledge and experience of working with Software as a Service (SaaS) products.
• Knowledge and ability to use web-based Customer Relationship Management systems, such as Salesforce.
• Can build positive relationships quickly with internal stakeholders and external third parties at all levels.
• A hunger to drive sales by attending events and love meeting people face to face to build relationships.

Desirable:

• Awareness of the features of a ‘FinTech’ business and topical issues within the wider business landscape.

What you’ll get in return:

We’re very proud of our collaborative and inclusive working environment - you’ll be working as part of a fun and vibrant team, with a whole host of fantastic company benefits!

These include:

• A basic salary depending on experience of £36,000 to £45,000 per annum (On Target Earnings (OTE) of £51,000 to £60,000 per annum).
• Sales commission included in the above OTE figures.
• 33 days holiday a year (including bank holidays) - plus an extra half day off on your birthday.
• Long service gift awards plus extra holidays for 5 and 10 years’ service.
• Workplace pension scheme with Scottish Widows after qualifying service period.
• Private Medical Insurance after qualifying service period.
• Life assurance (4 x salary) after qualifying service period.
• Employee Assistance Programme (EAP).
• Enhanced pay for parental & family leave.
• Shopping and insurance discounts with Crunch Perks via Boostworks.
• Company funded social events.

Other information:

• This role is open to applicants with the right to live and work in the UK.
• Please note that we’re unable to offer sponsorship to overseas candidates.
• The usual working hours are Monday - Friday, 09:00 - 17:30, with some pre-agreed early morning or evening working to attend networking and other business events.
• Able to work from home on an occasional basis in a comfortable, private environment, with a solid internet connection (a minimum of 10-12 Mbps upload speed).
• We'll provide you with all the IT equipment you need to get set up before you start with us - so there's no need to supply your own.

If an applicant discloses any disability or learning difficulty, we will endeavour to provide reasonable accommodation to participate in the interview(s), which are usually carried out remotely on video calls. If you consider yourself to have a disability or learning difficulty and would like to discuss additional support available, please let us know.

Crunch is committed to equal opportunities in every aspect of our company and the community, embracing and promoting a diverse and inclusive environment for our team members, those who apply to work for us and our client base, without exception.

We believe that the key to our success is our people, we value the contributions and experiences of all who make up our community. Supported by our company policies and procedures, we will take every possible step to ensure that no person will suffer direct or indirect discrimination on the grounds of ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, age, neurodiversity or disability status.

I understand that Crunch reserves the right to perform pre-employment checks using a designated third party partner on all successful applicants for roles at Crunch, (including but not limited to): Right to Work in the UK verification, DBS check, address check, employment references and UK credit checks. I will be informed of the requirement for these by Crunch in advance of these being completed.

No recruitment companies or agencies please as we’re unable to accept unsolicited CVs for our vacancies.

Job Types: Full-time, Permanent

Pay: £36,000.00-£45,000.00 per year

Additional pay:

• Commission pay

Benefits:

• Additional leave
• Company events
• Company pension
• Enhanced maternity leave
• Enhanced paternity leave
• Private medical insurance
• Referral programme

Schedule:

• Monday to Friday
• No weekends

Application question(s):

• Do you have experience of leading a B2B sales team?

Work authorisation:

• United Kingdom (required)

Work Location: In person

Like what you see? Please get in touch! You can apply by sending your CV and a cover letter telling us a bit more about yourself to careers@crunch.co.uk

By submitting your CV for a role at Crunch, you confirm that you can provide proof of eligibility to work in the UK, and that you have read and agree to the provisions of our Recruitment Privacy Policy.

Crunch is committed to equal opportunities in every aspect of our company and the community, embracing and promoting a diverse and inclusive environment for our team members, those who apply to work for us and our client base, without exception.