Salesforce Administrator

About Crunch:

Crunch is a multi-award winning Software as a Service (SaaS) company born in the heart of Brighton, with a brilliant team of 130 and over 40,000 users of our software. Together, we single-handedly pioneered a complete online accounting solution to empower self-employed contractors, freelancers and micro-businesses in the UK, helping them to grow their business and create the lives they want as part of a powerful community.

Now we no longer have a large office base as we embrace remote-first ways of working, the role offers you the opportunity to work remotely all the time, or a mixture of office and remote working if you would prefer this as we have some temporary office space in the Brighton & Hove area.

We have an additional permanent Salesforce Administrator role in our Transformation & Product team at Crunch!

About the role:

Act as the day to day point of contact and ‘first line’ support for all Salesforce Customer Relationship Management (CRM) platform queries within the Crunch team, helping to deliver new products and services, driving efficiency gains, resolving issues and maintaining an exceptional level of service to our internal customers.

The role requires demonstrable experience in a technical Salesforce Administrator role working with a complex Salesforce org, with the ability to work on technical configuration tasks and proactively solve any issues that may arise.

Please note that previous experience using Salesforce Customer Relationship Management (CRM) software and applications at specialist or administrator level is essential for this role. Applicants without this specific experience would not be shortlisted for an interview.

Role responsibilities:

• Work closely with the rest of the Transformation & Product team to drive efficiency, establish best practices and be an active contributor to the ‘discovery’ and ‘benefits realisation’ phases of business projects and initiatives.
• Act as gatekeeper for the overall architecture of the Crunch Salesforce platform, implementing Salesforce ‘best practice’ solutions to ensure the continued integrity of the system.
• Design and implement workflows, to improve and maintain the quality of the Salesforce system data and conduct regular checks of data integrity.
• Maintain the active team users of Salesforce, including set up of licences as part of the onboarding process and ensure leaver’s access is frozen or removed from the system.
• Support in the production of accurate and insightful reports and dashboard information as requested by stakeholders and senior management.
• Build strong working relationships, in particular with client facing teams and encourage a proactive and collaborative approach to communication.
• Investigate issues that occur and work with cross functional teams to troubleshoot until they are resolved.
• Support the Transformation & Product team with any projects or initiatives which impacts the usage of the Salesforce platform.
• Make suggestions to improve the functionality of the Salesforce system for the end users based on their feedback.
• Embrace the usage of the Hibob system, which is being used by Crunch to complete regular 121 and review conversations, and for setting and tracking company and department Objectives and Key Results (OKRs).

About your skills and experience:

• Demonstrable knowledge and usage of the force.com platform and Salesforce CRM system, in particular its workflows, process builder, Flows, validation rules, profiles and permissions.
• Experience of working with a complex Salesforce org.
• Practical experience in a comparable Salesforce Administrator or equivalent role.
• Advanced numerical and IT literacy skills, in particular the use of Microsoft Excel or Google Sheets.
• Practical implementation of robust information security procedures and adherence to the UK GDPR legislation.

Desirable:

• Salesforce Administrator certification such as ADM 201, or working towards this.
• Awareness of the features of a Software as a Service (SaaS) and ‘FinTech’ businesses and topical issues within the wider business landscape.
• Experience of building and/or maintaining dashboards or business intelligence tools and developing tangible metrics.
• Ability to analyse data and provide insight across multiple business functions.
• Usage or knowledge of a cloud service telephony system such as Vonage.
• Usage of a marketing automation system such as Salesforce Pardot.
• Knowledge of third party and/or cloud based accounting software that are competitors to Crunch products.
• Experience of ‘agile’ project management methodology.
• Basic knowledge of Git repository and CI/CD.
• Basic knowledge of Apex.

What you’ll get in return:

We’re very proud of our collaborative and inclusive working environment - you’ll be working as part of a fun and vibrant team, with a whole host of fantastic company benefits!

These include:

• A range based on level of experience required of £40,000 to £50,000 per annum.
• Fully remote working in the UK, with no more than a quarterly meet up as required.
• 33 days holiday a year (including bank holidays) - plus an extra half day off on your birthday.
• Long service gift awards plus extra holidays for 5 and 10 years’ service.
• Workplace pension scheme after qualifying service period.
• Private Medical Insurance qualifying service period.
• Life assurance (4 x salary) after qualifying service period.
• Employee Assistance Programme (EAP).
• Enhanced pay for parental & family leave.
• Store discounts with Crunch Perks via Boostworks.
• Company funded social events.
• Employee 'refer a friend' scheme (clients and candidates for jobs at Crunch).
• Opportunities for additional Salesforce training including certifications.

Other Information:

• This role is open to applicants with the right to live and work in the UK.
• Please note that we’re unable to offer sponsorship to overseas candidates.
• The usual working hours are Monday - Friday, 09:00 - 17:30.
• You need to be able to work from home in a comfortable, private environment, with a solid internet connection (a minimum of 10-12 Mbps upload speed).
• We'll provide you with all the IT equipment you need to get set up before you start with us - so there's no need to supply your own.
• You would agree to visit our offices in the Brighton & Hove area on or before your first day to collect your IT equipment and attend a ‘Welcome to Crunch’ induction. This applies if you live within a reasonable travelling distance.

If an applicant discloses any disability or learning difficulty, we will endeavour to provide reasonable accommodation to participate in the interview(s), which are usually carried out remotely on video calls. If you consider yourself to have a disability or learning difficulty and would like to discuss additional support available, please let us know.

Crunch is committed to equal opportunities in every aspect of our company and the community, embracing and promoting a diverse and inclusive environment for our team members, those who apply to work for us and our client base, without exception.

We believe that the key to our success is our people, we value the contributions and experiences of all who make up our community. Supported by our company policies and procedures, we will take every possible step to ensure that no person will suffer direct or indirect discrimination on the grounds of ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, age, neurodiversity or disability status.

Crunch reserves the right to perform pre-employment checks using a designated third party partner on all successful applicants for roles at Crunch, (including but not limited to): Right to Work in the UK verification, DBS check, address check, employment references and UK credit checks. Candidates will be informed of the requirement for these by Crunch in advance of these being completed.

No recruitment companies or agencies please as we’re unable to accept unsolicited CVs for our vacancies.

There will be a delay reviewing initial applications, due to the expected response to this advert and the bank holiday weekend.

Like what you see? Please get in touch! You can apply by sending your CV and a cover letter telling us a bit more about yourself to careers@crunch.co.uk

By submitting your CV for a role at Crunch, you confirm that you can provide proof of eligibility to work in the UK, and that you have read and agree to the provisions of our Recruitment Privacy Policy.

Crunch is committed to equal opportunities in every aspect of our company and the community, embracing and promoting a diverse and inclusive environment for our team members, those who apply to work for us and our client base, without exception.