I’ve been overpaid! What should I do?

Posted on Apr 3rd, 2017 | Employment

If you’ve been accidentally overpaid at work by your employer, it may seem like a lucky bonus, but don’t assume you can keep the money! Here we look at overpayments for employees and freelancers/sole traders.

For employees

Where an employer has made an accidental overpayment of wages or expenses (including holiday pay), the legal position is that the employer can recover this overpayment from an employee by deducting the amount from future wages or salary. The situations where an employer can make deductions from your wages are limited but this is one situation that’s allowed by legislation (see our full article about authorised and unauthorised deductions from wages).

However, this can become complicated.

If an employer makes an overpayment in one pay month/week, it should be relatively straightforward for them to deduct this in the following pay period.

If the employer has made overpayments over a long period of time (perhaps due to a payroll error) or where the overpayment was made some months ago and has only recently come to light, the employer needs to tread carefully in recovering the money.

Although employers can make deductions for the overpayment without your agreement if a large amount is owed, they should be careful in their approach and be flexible and reasonable.

Where a large overpayment is discovered, it’s advisable for the employer to discuss this with the employee and try to agree on a program of repayment over a period of time (there’s no set time period).

If you can’t come to an arrangement about repaying your employer you could use your internal grievance procedure to try and resolve the matter. You could also choose to sue your employer in a Civil Court if you felt they were being unfair and unreasonable in recovering the repayment. Your defence would be that you were led to believe that there was an entitlement to the money, it wasn’t your fault, and that, in good faith, you’ve “changed [your] position” in reliance on the money (this usually means you’ve spent it).

If you can’t come to a repayment arrangement, the employer can take you to a Civil Court to recover the money. Clearly, at this point the employment relationship between you will have almost certainly broken down.

In both cases, the judge will consider whether the ‘injustice’ of requiring you to repay the money is greater than the ‘injustice’ to your employer of not receiving it. They’ll also consider what you’ve done with the money and how much effort you’ve made to report the overpayment, whether you received payslips (legally it is one of your employment rights that you should receive an itemised payslip). They may ask you to repay some, all or none of the money and will look at the repayment requirements your employer has and how easily you could achieve that.

In some cases, it might be practical for the employer to consider writing off part of the overpayment rather than become involved in legal proceedings to recover the full amount.

If you’ve now left the employer where the overpayment occurred, it’s obviously a slightly different situation as your former employer is unable to make a deduction from your wages. If, at some time after you’ve left employment, your former employer contacts you claiming that you owe them money that was overpaid in your former employment, what will happen? This will depend on what was written in your old employment contract.

Some contracts state that, if an employee leaves the employment owing the employer money that couldn’t be recovered from final wages, the amount owed becomes a civil debt. If there’s no contractual provision to treat the alleged overpayment as a civil debt, the employer may have considerable difficulty in enforcing payment if you refuse to cooperate. In either situation, you should obtain advice from an organisation providing support in legal or employment matters.

For freelancers

Although overpayments for freelancers/sole traders may be unlikely (you’re more likely to have to deal with late payments!), if you’re overpaid by a client then common sense says you should repay any overpayment to ensure you keep a good relationship with the client to secure future work. It’s always advisable that your work with the client is covered by a form of contract that should specify when and how much you’ll get paid and which can be referred to by both parties.

Overpayments for freelancers are made more complicated due to tax/VAT/accountancy implications, and it’s something you may want to take advice from your accountant about.

One possible way to deal with overpayments is if you’ll be issuing future invoices to the client. You could just leave the overpayment and allocate them to the next invoice you send in as a credit, showing the previous invoice number (so a deduction from your total amount owed).

However, if it’s likely to be the last invoice to that client, you can send them a credit note referring to the invoice number. We suggest you speak to your client and your accountant if this happens to you!

If you are an employer and need ongoing professional help with any staff/freelance issues then talk to us at The HR Kiosk (click here) – a Human Resources Consultancy for small businesses – you can retain us for as much time as you need.

Please note that the advice given on this website and by our Advisors is guidance only and cannot be taken as an authoritative interpretation of the law. It can also not be seen as specific advice for individual cases. Please also note that there are differences in legislation in Northern Ireland.

Join Crunch Chorus:
The free community for the self-employed

You'll get access to a range of benefits, such as invoice software, jargon-free business guides, great networking opportunities, discounts, plus much more

Written by Lesley Furber

Useful tools and resources

Business guides

Business guides

From understanding expenses to starting a limited company, we've a range of jargon-free business guides for you to download and keep.

Invoice templates

Invoicing software and templates

Create, send and store sole trader invoices in a snap with our free invoice software. You can also download a selection of invoice templates for all business types.

Take-home pay calculator

Take-home pay calculator

Use our Take-Home Pay Calculator to work out your true earnings and see if you could save money with a different company set up.

We make accounting simple

With Crunch, you’ll have unlimited advice and support from your dedicated client manager and our team of accountants, alongside innovative online accounting software so you can keep on top of your bookkeeping with ease. No appointments, no fuss.

Find out more
Our expert limited company accountants at Crunch