Product Manager

About Crunch:

Crunch is a multi-award winning Software as a Service (SaaS) company, born in the heart of Brighton with a brilliant team of 110 FTE, and over 40,000 users of our software.

Crunch isn’t your typical online accountancy firm. We’re a grassroots business built from the ground up, facing the same challenges as our clients. Since 2009, we’ve empowered thousands of small and medium sized businesses to take control of their finances with our simple, effective software, which includes real accountant support. Crunch takes the stress out of accounting, so our clients can focus on doing what they love!

We have an exciting new permanent Product Manager role in our Transformation & Product team!

About the role:

This role will work closely with our Transformation & Product Director, Senior Product Manager, and the rest of the Transformation & Product team to define our product direction and prioritise the execution of the Crunch product roadmap, aligning with the Crunch strategic objectives and customer requirements.

The role will help Crunch to enhance our impressive portfolio of scalable products and help us achieve our growth plans to deliver increased revenue.

What does success look like in this role?:

Within the next 6 months, you will:

• Own the Discovery-to-Delivery Pipeline: Successfully lead at least one major product discovery phase, taking it from the initial business case and user story scoping through to a validated concept ready for development.
• Embed into the Agile Flow: Become a seamless, trusted partner within your cross-functional Scrum team, driving efficient sprint cycles and championing incremental value delivery.
• Establish Data & Feedback Loops: Standardise the way you gather user insights by running regular client interviews and leveraging data to drive continuous improvement for our existing features.
• Build Trusting Relationships: Establish strong, credible working relationships with key stakeholders and C-suite executives, keeping them clearly informed of roadmap progress.

Within the next 12 Months, you will:

• Launch & Drive ROI: Successfully launch a new product or major feature set to the market, taking full accountability for its ongoing optimisation, market positioning, and commercial ROI.
• Shape the Product Roadmap: Proactively contribute to the mid-to-long-term Crunch product roadmap and vision, using competitive market analysis to identify new growth opportunities.
• Become a Team Pillar: Serve as a reliable buddy and mentor within the Transformation & Product team, ensuring seamless momentum on deliverables even during team absences.
• Master Incident & Change Management: Confidently assist in wider business incident resolution and effective bug triage, showcasing the resilience and pragmatic problem solving needed to keep our product stable and user focused.

About your skills and experience:

Essential:

• Demonstrable experience working as a Product Manager or Product Owner for successful commercial products.
• Accustomed to working on multiple priorities as part of a cross functional product or project team, engaging effectively with both technical and non-technical stakeholders, including customers.
• Strong analytical and problem solving abilities, with a keen eye for detail and a methodical approach to testing and validation.
• Strong stakeholder management at all levels, including internal teams, external users & C-Suite executives.
• Experience working with Scrum teams and ‘Agile’ project management methodologies, with a flexible approach to project management that accommodates rapid experimentation and learning.

Desirable:

• Degree or accredited qualification in a relevant discipline such as product management.
• Awareness of the features of a Software as a Service (SaaS) and/or FinTech business and topical issues within the wider business landscape.
• Comfortable with usage of Google Analytics reporting and other tools to make informed data driven decisions.

What you’ll get in return:

We’re very proud of our collaborative and inclusive working environment - you’ll be working as part of a fun and vibrant team, with a whole host of fantastic company benefits!

These include:

• A competitive basic salary depending on experience of £40,000 to £50,000 per annum.
• Fully remote working in the UK, with no more than a quarterly meet up as required.
• 33 days holiday a year (including bank holidays) - plus an extra half day off on your birthday.
• Long service gift awards plus extra holidays for 5, 10 and 15 years’ service.
• Workplace pension scheme with Scottish Widows after qualifying service period.
• Private Medical Insurance after qualifying service period.
• Life assurance (4 x salary) from day one of employment.
• Employee Assistance Programme (EAP).
• One paid volunteering leave day per year.
• Enhanced pay for parental and family leave.
• Shopping and insurance discounts with Crunch Perks via Boostworks.
• Employee 'refer a friend' scheme (clients and candidates for jobs at Crunch).
• Company funded social events.

Other information:

• This role is open to applicants with the right to live and work in the UK.
• Please note that we’re unable to offer sponsorship to overseas candidates.
• The usual working hours are Monday - Friday, 09:00 - 17:30
• You need to be able to work from home in a comfortable, private environment, with a solid internet connection (a minimum of 10-12 Mbps upload speed) and a suitable desk and chair.
• We'll provide you with all the IT equipment you need to get set up before you start with us - so there's no need to supply your own.

We’re exploring the use of AI and automation tools to streamline parts of our hiring process (such as CV processing and interview scheduling). However, candidate screening, interviews, and final decisions are conducted by real humans.

If an applicant discloses any disability or learning difficulty, we will endeavour to provide reasonable accommodation to participate in the interview(s), which are usually carried out remotely on video calls. If you consider yourself to have a disability or learning difficulty and would like to discuss additional support available, please let us know.

Crunch is committed to equal opportunities in every aspect of our company and the community, embracing and promoting a diverse and inclusive environment for our team members, those who apply to work for us and our client base, without exception.

We believe that the key to our success is our people, we value the contributions and experiences of all who make up our community. Supported by our company policies and procedures, we will take every possible step to ensure that no person will suffer direct or indirect discrimination on the grounds of ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, age, neurodiversity or disability status.

Crunch reserves the right to perform pre-employment checks using a designated third party partner on all successful applicants for roles at Crunch, (including but not limited to): Right to Work in the UK verification, DBS check, address check, employment references and UK credit checks. Candidates will be informed of the requirement for these by Crunch in advance of these being completed.

No recruitment companies or agencies please as we’re unable to accept unsolicited CVs for our vacancies.

Pay: £40,000.00-£50,000.00 per year

Benefits:

• Additional leave
• Bereavement leave
• Casual dress
• Company events
• Company pension
• Enhanced maternity leave
• Enhanced paternity leave
• Paid volunteer time
• Private medical insurance
• Referral programme
• Work from home

Application question(s):

• Do you have experience working as a Product Manager or Product Owner for a company selling commercial products and/or services?
• Do you have experience working as part of a Scrum Team with agile project management methodologies used?

Work authorisation:

• United Kingdom (required)

Work Location: Remote