About Crunch:

Crunch is a multi-award winning Software as a Service (SaaS) company, born in the heart of Brighton with a brilliant team of 110, and over 40,000 users of our software.

Crunch isn’t your typical online accountancy firm. We’re a grassroots business built from the ground up, facing the same challenges as our clients. Since 2009, we’ve empowered thousands of small and medium sized businesses to take control of their finances with our simple, effective software, which includes real accountant support. Crunch takes the stress out of accounting, so our clients can focus on doing what they love!

We have an exciting new permanent Senior Business Analyst role in our Transformation & Product team!

About the role:

We are seeking a highly technical and experienced Senior Business Analyst to join our Transformation and Product Team. This role is instrumental in supporting the business to deliver successful software projects, manage technical and regulatory change, and plan for the future in line with company goals and objectives.

Our Senior Business Analyst will drive the BA function, acting as a crucial bridge between business stakeholders and our software engineering teams. You will take the lead in identifying complex technical and system requirements, mapping data integrations, and creating cross-departmental workflows. The results of this work will drive revenue growth, deliver regulatory change and system efficiency gains, increase client handling capacity, and boost employee engagement by simplifying the ways we work!

In this role, you will be:

• Bridging the Technical Gap: Acting as the translator between non-technical stakeholders and software engineering teams to articulate complex technical ideas and ensure everyone is aligned.
• Leading Software Delivery: Leading or participating in multiple software and platform projects across all business functions, ensuring efficient and on-time delivery.
• Mapping Complex Systems and changes: Scoping out, analysing, and documenting intricate system requirements, technical specifications, and API data mapping using prioritisation techniques.
• Championing AI & Automation: Identifying and scoping opportunities to integrate AI, machine learning, and automation into our platform and internal processes to drive operational efficiency and enhance the user experience.
• Driving Strategy & OKRs: Working with the Transformation & Product Director to identify strategic change initiatives, while embracing internal systems to set and track OKRs.
• Mentoring the Team: Coaching and mentoring our less experienced Business Analysts to support them in the delivery of their projects and the development of their technical analysis skills.
• Managing Stakeholders & Suppliers: Working with third-party technical consultants and sharing reciprocal business knowledge to support API and platform integrations.

The essentials:

• Right to work in the UK; we will need to see proof of this prior to confirming an offer of employment.
• Proven experience in a senior Business Analyst role (or extensive experience at a mid-level stepping up) within a software development or SaaS environment.
• Advanced technical capability, specifically concerning HMRC processes, API integrations, and compliance requirements.
• Demonstrable experience in business process analysis, technical system mapping, and business process modelling.
• Ability to query and analyse data to provide insight across multiple business functions.
• Experience of ‘agile’ project management methodology, software development lifecycles, and application.
• Completion of a BA-related professional qualification, such as BCS Business Analysis certification.

The ‘nice to have’:

• Degree or accredited qualification in a relevant discipline (ideally numerical, analytical, or computer science related).
• Usage of Customer Relationship Management (CRM) software such as Salesforce.
• Knowledge of third-party and/or cloud-based accounting software that are competitors to Crunch products.
• Understanding of other project management methodologies such as PRINCE2 or Lean Six Sigma.

What you’ll get in return:

We’re very proud of our collaborative and inclusive working environment - you’ll be working as part of a fun and vibrant team, with a whole host of fantastic company benefits!

These include:

• Fully remote working in the UK, with no more than a quarterly meet up as required.
• 33 days holiday a year (including bank holidays) - plus an extra half day off on your birthday.
• Long service gift awards plus extra holidays for 5, 10 and 15 years’ service.
• Workplace pension scheme with Scottish Widows after qualifying service period.
• Private Medical Insurance after qualifying service period.
• Life assurance (4 x salary) from day one of employment.
• Employee Assistance Programme (EAP).
• One paid volunteering leave day per year.
• Enhanced pay for parental and family leave.
• Shopping and insurance discounts with Crunch Perks via Boostworks.
• Employee 'refer a friend' scheme (clients and candidates for jobs at Crunch).

Other information:

• This role is open to applicants with the right to live and work in the UK.
• Please note that we’re unable to offer sponsorship to overseas candidates.
• The usual working hours are Monday - Friday, 09:00 - 17:30
• You need to be able to work from home in a comfortable, private environment, with a solid internet connection (a minimum of 10-12 Mbps upload speed) and a suitable desk and chair.
• We'll provide you with all the IT equipment you need to get set up before you start with us - so there's no need to supply your own.

We’re exploring the use of AI and automation tools to streamline parts of our hiring process (such as CV processing and interview scheduling). However, candidate screening, interviews, and final decisions are conducted by real humans.

If an applicant discloses any disability or learning difficulty, we will endeavour to provide reasonable accommodation to participate in the interview(s), which are usually carried out remotely on video calls. If you consider yourself to have a disability or learning difficulty and would like to discuss additional support available, please let us know.

Crunch is committed to equal opportunities in every aspect of our company and the community, embracing and promoting a diverse and inclusive environment for our team members, those who apply to work for us and our client base, without exception.

We believe that the key to our success is our people, we value the contributions and experiences of all who make up our community. Supported by our company policies and procedures, we will take every possible step to ensure that no person will suffer direct or indirect discrimination on the grounds of ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, age, neurodiversity or disability status.

Crunch reserves the right to perform pre-employment checks using a designated third party partner on all successful applicants for roles at Crunch, (including but not limited to): Right to Work in the UK verification, DBS check, address check, employment references and UK credit checks. Candidates will be informed of the requirement for these by Crunch in advance of these being completed.

No recruitment companies or agencies please as we’re unable to accept unsolicited CVs for our vacancies.

Pay: From £60,000.00 per year

Benefits:

• Company pension
• Enhanced maternity leave
• Life insurance
• Paid volunteer time
• Private medical insurance
• Sick pay
• Work from home

Work Location: Remote