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Since 30th June 2014, all employees have had the right to request flexible working, if they have 26 weeks of continuous service.
In addition, to comply with the Parental Leave (EU Directive) Regulations, agency workers with at least one year’s service have a right for the time to request flexible working, but can only apply on their return from unpaid parental leave.
If you don’t have enough service, your employer may still may be prepared to consider you working flexibly, although they have no legal responsibility to do so.
The (legal) request to work flexibly can be with regards to:
To be eligible to apply you must:
The request must be made in writing stating the date of the application, the change to working conditions you are seeking and when you would like the change to take effect. It must also include what effect you think the requested change will have on the employer and how, in your opinion, any such effect might be dealt with.
You should also say this is a statutory request and say if they’ve made a previous application for flexible working and when. You should also say if you’re making a request in relation to the Equality Act 2010, for example as a reasonable adjustment for a disability.
The government has produced a standard form that you can use to make a flexible working request.
Employers have a duty to consider requests ‘reasonably’ and an ACAS Code gives guidance on this. Employers and employees no longer have to process requests in a particular way or within a specific timescale (except in Northern Ireland, where employers still have to follow the statutory procedure for handling flexible working requests; this was repealed in England, Wales and Scotland in June 2014).
Your employer has a legal duty to consider your request seriously, but your request can be refused if there are clear business reasons why they can’t accommodate your desired work pattern.
Your employer should arrange to discuss your request with you, in confidence, as soon as possible. This discussion doesn’t have to be in person (it can be on the phone for example). There is no statutory right to be accompanied to any discussion (by a Trade Union representative for example) but your employer may allow this.
If the company arranges two meetings and you attend neither, without good reason, the company can deem your application as ‘withdrawn’.
The company will have up to three months to consider your request, including any appeal. This timescale can be extended if you both agree.
They should do this in writing.
If your request is approved, then this is a permanent change to your contract of employment and you have no automatic right to change back to your previous pattern of work (unless a trial period or specified time period is agreed). You can, however, make another statutory request after 12 months.
There are eight grounds on which a business may reasonably refuse this request, which are:
An employer has the right to agree to a trial period or a temporary change to see how a change works in practice before confirming a permanent change. If a temporary period is agreed, the employer doesn’t have to review or consult with the employee about this time period ending.
It’s important that a business is consistent in its approach to flexible working requests, however, it’s accepted that business needs change over time and each request should be carefully considered on its own basis/merits.
If you’re unhappy with your employer’s decision you may be able to appeal against it, although there is no legal requirement to provide an appeal. The company should arrange any appeal as soon as possible.
If your request is refused again at appeal you should discuss the matter informally and/or contact your Trade Union official if you are a member and/or use your employer’s grievance procedure, before finally complaining to an Employment Tribunal.
Two first-tier employment tribunal cases in 2016 (Whiteman v CPS Interiors Ltd and Smith v Gleacher Shacklock LLP) confirmed that employees only have a right to request to work flexibly, they don’t have the right to work flexibly.
ACAS has produced a Code of Practice and a guide to handling requests which you can see here.
We have an article with more information about part-time workers rights here.
Certain employees have this right. To be eligible to apply you must:
The (legal) request for time off must be for training or study:
The training or study can be provided by your employer or by an external provider and can take place at any time and can be supervised or unsupervised. The training or study does not need to lead to a qualification.
The request must be made in writing, including details of the subject matter of the training, where and when it will take place, who will provide it and if it’ll lead to any qualification. Your employer has a legal duty to consider your request seriously, but your request can be refused if there are clear business reasons why they can’t accommodate your desired work pattern.
Your request can be refused if:
After you’ve made a request, your employer needs to meet with you within 28 days (unless they agree to your request without needing a meeting). You can be accompanied to the meeting by a work colleague.
After the meeting, your employer needs to let you know their decision, in writing, within 14 days. If they refuse your request they need to explain why (from the reasons above) and notify of your right to appeal. If they agree, your employer needs to confirm in writing the details and set out any changes to your working hours.
If you’re unhappy with your employer’s decision you can appeal against it, within 14 days of receipt of the decision. An appeal meeting must be held and the employer must notify you of the appeal decision, in writing, within 14 days of the meeting.
If your request is refused again at appeal – your employer should write to you to explain the grounds and reasons for refusal – you should discuss the matter informally and/or contact your Trade Union official if you’re a member and/or use your employer’s grievance procedure, before finally complaining to an Employment Tribunal.
You can bring a claim to an Employment Tribunal:
If a tribunal upholds your claim it can order an employer to reconsider the request and can make an award to you of compensation of up to eight weeks pay (subject to the statutory limits of a weeks pay).
If you are an Employer and need ongoing professional help with any staff/freelance issues then talk to Lesley at The HR Kiosk – a Human Resources Consultancy for small businesses – our fees are low to reflect the pressures on small businesses and you can hire us for as much time as you need.
Please note that the advice given on this website and by our Advisors is guidance only and cannot be taken as an authoritative interpretation of the law. It can also not be seen as specific advice for individual cases. Please also note that there are differences in legislation in Northern Ireland.